Terms of Service

Acceptance of Terms

By accessing or using Colby, operated by RemotaHealth.ai ("we", "us", "our"), you agree to these Terms of Service. If you do not agree, please do not use the service.

What Colby Is

Colby is a voice-first emotional wellness companion. It listens and responds in real time using the latest in full-duplex conversational AI and accelerated reasoning — designed to feel like a real conversation, not a chatbot exchange. Colby is grounded in motivational interviewing, a clinically validated approach to supporting personal growth and self-reflection.

Colby is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider with any questions about a medical or mental health condition.

Eligibility

You must be at least 18 years old to use Colby. By using the service, you confirm that you meet this requirement.

Your Account

You are responsible for keeping your account credentials secure. If you believe your account has been compromised, contact us immediately at francesco@askcolby.in.

How You May Use Colby

You agree not to:

• Use Colby for any unlawful, harmful, or abusive purpose.
• Attempt to reverse-engineer, decompile, or extract the underlying models or source code.
• Transmit content that is threatening, harassing, or deliberately harmful.
• Use automated tools or bots to access the service without our written authorization.
• Misrepresent Colby as a licensed therapist, medical professional, or crisis service.

Not a Crisis Service

Colby is not designed for use in a crisis. If you or someone you know is experiencing a mental health emergency, please contact emergency services or a crisis helpline immediately. Resources are available at www.findahelpline.com.

Your Data

Your conversations with Colby belong to you. We do not sell your data, we do not share it with advertisers, and we do not use your conversations to train third-party AI models. For full details on how we handle your information, see our Privacy Policy.

Intellectual Property

All content, features, design, and technology behind Colby are owned by RemotaHealth.ai and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

Disclaimer

Colby is provided "as is" and "as available." We do our best to make it helpful, reliable, and safe — but we cannot guarantee uninterrupted service or that every response will be perfect. We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, RemotaHealth.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Colby. Our total liability for any claim related to the service shall not exceed the amount you paid us in the twelve months preceding the claim, or $100, whichever is greater.

Termination

We may suspend or terminate your access at any time if you violate these terms or if continued access poses a risk to the platform or other users. You may also delete your account at any time by emailing francesco@askcolby.in.

Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you by posting a notice on the site. Continued use after the update constitutes acceptance.

Governing Law

These terms are governed by and construed in accordance with applicable law, without regard to conflict of law principles.

Contact

Questions about these terms? Reach us at francesco@askcolby.in.